Many of our products are shipped by UPS or FEDEX. Items that are heavy (more than 70lbs.) will be shipped by common carrier. When shipment arrives, items should be inspected for damages and subsequently shipment should be accepted or refused. It is important that packaging materials are also inspected for any damage and that damage should be noted on delivery receipt before signing. If damages are discovered after delivery there is no guarantee you will be compensated for them. Please contact us immediately with any problems or concerns and we will do our best to rectify them.
Usually items shipped by common carrier require a loading dock to unload. For sidewalk delivery a lift gate will be required at an additional charge. Please note it will be your responsibility to move items into your place of business from sidewalk. Please make sure your shipping address is correct and that the item will fit into your place of business ( check specifications for dimensions). Products can not be shipped to PO boxes. If a shipment is refused for reasons other than damages, you will be responsible for all shipping fees and will also be charged a 25% restocking charge.
We will accept returns within 30 days of delivery date. For all returns please contact us and we will issue a return authorization. For all returns you will be responsible for shipping fees to and from your location including shipping fees for items shipped "Free Shipping". Items will only be accepted that are damage free, in new condition, and in original packaging.
We are located in the state of New York and are required to collect sales tax for any items sold and shipped in New York State.
We accept all major credit cards (Visa, American Express, Mastercard, Discover) as well as Paypal. Please contact us if you wish to make other payment arrangements or want to finance.